Event description

The father of modern management Peter Drucker once famously said, “The purpose of business is to create and keep a customer.”

Conference Scope and Objectives
Activ8 in association with PHCF is bringing on Pakistan’s first ever Conference on Customer Care and Service with the name of its signature program i.e. “Service Punch 2014”. This conference is designed to help change the future of the customer care/service delivery in the country by putting together in one roof the brightest minds in the industry to aid organizations in setting trends and explore unique strategies that will maximize customer satisfaction, increase profitability and build credibility. Through keynote speeches by our renowned speakers and parallel sessions, the event will also feature countless opportunities to network, exchange of ideas and encourage dialogue on current issues to and challenges facing the industry.

Conference Advisory Council
• Mudassar Aqil, CEO FINCA Bank
• Monis Rehman CEO Naseeb Networks
• Ali Sarfraz, CEO, Punjab Skills Development Fund
• Omar Malik, CEO, Ittehad Life Sciences
• Usman Sakrani, COO, Zahdan Retail (Pvt.) Ltd.
• Benje Williams, Founder, Amal Academy
• Nadeem Rehmani, Board Member and Director Operations Metro Cash and Carry Pakistan
• Dr. Faisal Khokhar, Executive Director at Remington Pharmaceuticals
• Fatima Asad-Said, Executive Director Human Capital Excellence, Abacus Consulting
• Amir Hamid, Executive Director HR, Adamjee Insurance
• Usman Iqbal Bhatty, Country Manager Nestle Pure Life
• Nauman Fakhar, VP Customer Care, Warid Telecom
• Adeel Anwar, Director OD & Learning, Warid Telecom & Founder Pakistan Human Capital Forum
• Asmara Nomani, Head OD & Learning, CCBPL-Coke
• Faisal Akber Awan, Conference Lead & PHCF Core Team Lead for Membership
• Syma Ahmed, Marketing Faculty, FC College

Who is this Conference For:
This one-day conference is a one-of-a-kind learning experience for anyone at any level who deals with customers on the phone or face to face, including: CEO’s, CMO’s, Business Heads, Customer Service Managers, Call Center Managers, Supervisors, Customer Service Representatives, Lead Reps and Specialists or Anyone who has regular customer contact and is responsible for taking care of customers’ orders, requests or problems

Benefits/Anticipated Outcomes
This conference will feature a number of benefits for its delegates and they will be able to
1. Learn the latest trends, challenges and opportunities in customer care
2. Create a Customer-centric organization
3. Adopt customer service innovations and develop multi-channel interaction solutions
4. Integrate new information sources into customer support programs
5. Identify knowledge rules in developing a balanced customer strategy
6. Measure customer experience to drive customer loyalty and keep up with competition
7. Capture significant value in employing effective customer care strategy

Conference Investment & Registration
• PKR 11,000 per delegate (Cheques to be issued in favor of Activ8.)
• Email your nominations along with delegate’s details i.e. Name, Designation & Contact Number) at servicepunch@activ8.pk or call us at 0321-44166164


• 10% Discount Only for the members of Pakistan Human Capital Forum

*Fee includes lunch, refreshment breaks, conference kit, participation certificate and music fiesta.

**Your participation will be confirmed subject to receipt of payment.

Disclaimer: Organizers reserve the right to alter the program.

Official Event Page: Service Punch 2014 | The Service Conference


**This event is not managed by UltraSpectra Pvt. Ltd. This only for Public Listening.